Support Email: betances002@gmail.com
Developer: Romeo Betances
We typically respond within 24–72 hours (business days).
About Transcribily
Transcribily is a private, offline-first voice recording and transcription app. Transcription runs entirely on your device. Nothing is uploaded to any server — your audio and transcripts stay on your device.
Frequently Asked Questions (FAQ)
1) The transcription is slow
- Use a smaller model (if available in Settings).
- Close other heavy apps and keep the device plugged in for best performance.
- Long recordings take more time; consider splitting into shorter segments.
2) The transcription quality is low
- Record in a quiet environment and keep the microphone close.
- Select the correct language in Settings.
- If you have multiple model options, try a higher-accuracy model.
3) The app can’t access the microphone
- iOS: Settings → Privacy & Security → Microphone → enable TranscriberFast.
- Android: Settings → Apps → TranscriberFast → Permissions → allow Microphone.
4) I can’t find my saved recordings/transcripts
- Check the Library/History screen.
- Use Search or Favorites/Tags (if enabled).
- Make sure you completed the “Save” step after transcription.
5) How do I export or share my transcript?
If export is available in your version, open a transcription → Share/Export. If you don’t see export yet, contact support with the feature request and your device details.
Subscriptions, Billing, and Refunds
Transcribily offers optional subscriptions (managed by the App Store / Google Play). Purchase and renewal handling is done by the respective platform and RevenueCat is used to sync entitlement status.
Manage or cancel your subscription
- iOS: App Store → Profile → Subscriptions → Transcribily
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions
Request a refund
- iOS: Refund requests are handled by Apple via your purchase history.
- Android: Refunds are handled by Google Play (policy dependent).
If you need help locating your purchase or entitlement status, email support and include the email used for the store purchase and the approximate purchase date.
Data, Privacy, and Deletion Requests
For privacy-related questions or requests (including account deletion, if applicable), contact betances002@gmail.com.
Important: Transcription is performed locally. Your recordings/transcripts saved on-device are managed by you inside the app. Removing the app from your device may remove locally stored data depending on your OS behavior and backups.
Report a Bug
When contacting support, please include:
- Device model (e.g., iPhone 13 / Pixel 7)
- OS version (iOS / Android version)
- App version
- Steps to reproduce the issue
- Any relevant screenshots (no sensitive audio or content needed)